Returns & Exchanges

At BLUETTI UK, we want you to be completely satisfied with your power solutions. If you are not happy with your purchase, you can return your items within 30 days of delivery for a refund or exchange provided they are in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Package the Product

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship to Service Centre

  Affix the provided shipping label or use a tracked courier service to send the package to our designated UK warehouse for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 5-7 business days.