Frequently Asked Questions

Get quick answers to common questions about our portable power solutions.

What are the shipping costs and delivery times for the UK?

We offer free shipping on all orders within the UK mainland. Typically, orders are processed within 1-2 business days, and delivery takes approximately 3-7 business days depending on your location.

What is your return policy?

We provide a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund or exchange.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible financing.

How long is the warranty on BLUETTI products?

Most of our portable power stations and solar panels come with a 2 to 5-year warranty, depending on the specific model. Please refer to the product page for the exact warranty duration.

Can I use my power station while it is charging?

Yes, BLUETTI power stations support pass-through charging, allowing you to power your devices and appliances while the station is simultaneously being recharged via AC, solar, or car input.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress in real-time.